Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims.
Salary: £24,000 per annum - 35 hours per week
Full-Time Permanent role with immediate start.
Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday
Daily Duties Include:
Manage Sales Administration
Collect contracts and customer details
Create customer accounts on IT system
Follow payment and insure cash collection
Manage day-to-day relationships
Process new claims
Check information is accurate and complete
Follow up case until closed/complete
Management of complaints
Escalations where necessaryThe ideal candidate will have:
3 GCSE's - Grade C or above
Previous call-centre experience
Experience within Warranty Management
Experience within Motor Industry
Strong English communication - verbal and written
Customer Orientated
Team Player and ability to focus and work independently
Optimistic and confident attitude
IT literate and good telephone skillsIncredible company benefits including: free parking, beautiful office environment, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...
If this is the perfect role for you please apply directly or call Adecco Warrington to speak with a Consultant.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website