With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability.
Opportunity
Working within the Sales Operations team you will be focused on optimizing the tools, processes, and technologies used to support the sales team in achieving their goals. Adopting a data‑driven approach you will work with regional Sales leadership to understand and evaluate the effectiveness of the sales team, ensure processes and policies are followed, and establish robust controls to ensure sales pipeline data is accurate and up to date. You will support the sales organization’s success by assisting with instituting sales goals, analysing market trends and producing and maintaining a detailed suite of sales reports and KPIs.
Key Accountabilities
* Account Allocation & Segmentation: Manage account allocation, segmentation, and de-duplication to optimize coverage and minimise conflicts.
* CRM & Marketing Systems Development: Oversee development and continuous improvement of Sales CRM and marketing systems to enhance data integrity and reporting.
* Sales Compensation & Targets: Design and administer sales compensation plans, terms & conditions, and target-setting processes.
* Rules of Engagement: Define and enforce cross-divisional rules of engagement to ensure alignment and collaboration.
* Revenue & Pipeline Integrity: Maintain accuracy of sales revenue and pipeline data through governance and exception reporting.
* Data Management & Reporting: Ensure high-quality CRM data, lead management, and actionable reporting for leadership and sales teams.
* Sales Enablement Campaigns: Deliver data-driven enablement campaigns with measurable outputs to support sales productivity.
* Leadership Support: Provide strategic support to sales leadership, including territory planning and performance insights.
* Salesforce Support: Act as the primary point of contact for Salesforce support and triage, ensuring timely resolution of issues.
* Pipeline Reviews: Facilitate regular pipeline reviews with Sales Management to provide a consistent and accurate view of performance.
* Sales Reporting: Create, maintain, and manage sales reports and KPIs to analyze performance at a regional, manager, individual and product/service level.
* VP Sales Support: Routinely review with VP of Sales competitive data and organize bodies of work and insight for sharing with the sales organization, as directed by VP of Sales.
Key Skills & Qualifications
* Demonstrated success in engaging and sharing data analytics with senior level executives and presenting confidently to sales professionals.
* Experience developing effective business relationships with all levels of internal and external teams such as Finance, Marketing, Sales and Operations.
* Proficient in Salesforce.com with advanced report writing capabilities.
* Advanced MS Excel skills.
* Familiarity with Microsoft Power BI preferred, or Domo, Tableau or similar analytic tools.
* Significant experience in Sales Operations or a similar role.
* Strong knowledge of CRM systems (Salesforce/Microsoft Dynamics preferred) and marketing automation tools.
* Excellent analytical and problem-solving skills with attention to detail.
* Ability to manage complex processes and drive cross‑functional collaboration.
* Strong communication and stakeholder management skills.
* Experience in sales compensation design and governance is desirable.
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