Full time, Permanent
Location – Ipswich
Closing date: 2 May 2025
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group.
You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, updating the customer and relevant systems throughout. Support will be through a combination of walk-up, deskside, and remote support to customers in other Drax locations globally.
Who we’re looking for:
You’ll be a driven and enthusiastic individual with great customer service skills, good attention to detail, and the ability to prioritise and manage your workload in line with business expectations.
You should have the following experience and knowledge:
* Experience in a 1st line IT support role
* Windows operating systems
* Active Directory / Group Policy / SCCM / Intune / Autopilot
* Microsoft Office / Microsoft Exchange / Office 365 / Microsoft Cloud Services
* Mobile Device Management, including Windows and Apple devices
* Meeting room audio/visual equipment
* Installation, configuration, troubleshooting, and maintenance of desktop hardware and software
Rewards and benefits:
We’ve shaped our rewards and benefits to support your lifestyle. If successful, you’ll receive:
* A discretionary bonus depending on company performance
* Private Healthcare with Vitality
* SAYE (Sharesave): discretionary scheme from time to time
* Personal accident cover
* Group personal pension plan (we’ll pay up to 10%)
* 25 days holiday plus bank holidays
* Reimbursement of annual professional membership fees
We’re committed to making a tangible impact on the climate challenge. Drax is where your purpose and career can align. We work as part of a team that shares a passion for doing what’s right for the future. With Drax, you can shape your career and a future for generations to come.
Our commitment:
At Drax, everyone feels valued and respected. We actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. We believe in building trust, enabling all colleagues to contribute their perspectives and talents, regardless of background. Learn more about our approach here.
Talk to us about flexible working!
How to apply:
If this role’s for you, click the ‘apply now’ button to begin your Drax journey.
To learn more about Drax, visit our LinkedIn page for the latest news.
If you have questions or want a confidential chat about the role, email us at careers@drax.com.
We reserve the right to close roles early once sufficient applications are received.
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