Service Delivery Manager
Location: Belfast
Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced Service Delivery Manager to join their dynamic and growing team.
About the Client
Thet are a forward-thinking technology and consultancy company, specialising in delivering innovative software and IT solutions to clients across various industries. Known for their client-focused approach and technical excellence, Pentagon Solutions empowers organisations to digitally transform their processes through a mix of software, consultancy, and training.
The Role
As a Service Delivery Manager, you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will lead a team of 6 service professionals and oversee the daily operations of the service delivery function.
This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric environment and wants to be part of a company driving digital innovation.
Key Responsibilities:
* Manage and mentor a team of 6 service delivery staff.
* Ensure high standards of service delivery and customer satisfaction.
* Coordinate with internal departments to ensure seamless execution of services.
* Monitor performance metrics, SLAs, and KPIs to continuously improve service.
* Develop and implement strategies to enhance service efficiency and quality.
* Act as the primary escalation point for service-related issues.
Ideal Candidate:
* Proven experience as a Service Delivery Manager or similar role.
* Strong leadership and team management skills.
* Excellent communication and client-facing skills.
* Background in delivering services for a software or tech company is a significant advantage.
* Strong organisational and problem-solving abilities.
Why Join them?
* Be part of an innovative, tech-driven company with a global reach.
* Work alongside passionate professionals committed to delivering quality solutions.
* Enjoy a supportive work culture that values growth, collaboration, and continuous improvement.