LEARNING AND DEVELOPMENT MANAGER – PATIENT TRANSPORT SERVICES Kent and Medway area – Hybrid Working £38,000 - £45,000 Per Annum Dependant On Experience Full Time, Permanent Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan About Us G4S Patient Transport Services is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport. About The Role As an experienced Learning and Development Manager, you will be responsible for ensuring that the training delivery meets high-quality standards and is regularly reviewed to ensure we equip our staff with the necessary knowledge and skills to provide excellent service, safety, and a patient centred approach to service users across the G4S Patient Transport Services contract. The successful candidate will identify training requirements, facilitate and deliver ad-hoc Training where necessary, work with the Team to determine, plan and deliver the most efficient and effective way to meet business training needs within the Contract. In addition, you will provide overall management of the learning and development department. Some of the key responsibilities for this role are; Design and implement a new induction program which covers the required learning objectives to meet OFQUAL standards Collaborate with Governance, Health and Safety and Operations departments to identify lessons learned and update training material to reflect the necessary changes. To maintain and implement an annual training plan to incorporate both statutory, mandatory and induction training Offer expert and specialist advice on training and education needs for the business Work with the Clinical and Development Lead to oversee the development of training needs analysis and develop associated policies and procedures Monitor and evaluate the delivery of training course programmes to ensure that the quality of instruction, content and teaching materials meet a high standard. Maintain own training delivery skills and course knowledge to ensure the training being delivered by the team is appropriate and relevant, suggesting change when required Deliver training when needed at times of lower resilience for either short durations or entire courses as and when required. Collate all training records on a centralised system. To provide continuing and ongoing support to the L&D specialists throughout their careers, enabling their continued professional development. To facilitate educational support, mentorship, and feedback to all L&D staff taking specific and focused responsibility for their education, development and learning Participate in developing and implementing service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives. To participate in the delivery of key objectives as defined by clinical governance / Health & Safety legislation and wider legislative bodies. Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care Deliver all training packages in accordance with awarding body guidelines Supporting the Governance team to make ensure Training records are accurate and correct About You The successful candidate will need to demonstrate previous experience within a Learning and Development environment. As an experienced Manager, it is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service and is eager to support the Training delivery and local management teams. Leading by example, we are looking for a highly motivated Manager, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios. A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Team. More About Us Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce. Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.