Operations Coordinator
This role is offered by M+M Framing. Your actual salary will depend on your skills and experience — please discuss with your recruiter to learn more.
Base pay range
Full Time: 8am - 4pm
Holiday: 28 days per annum (including Bank Holidays)
About The Company
M+M Framing is a friendly, dedicated, and ambitious company providing picture framing solutions to artists, galleries, publishers, and museums. Our products include conservation framing, bespoke framing, shirt framing, photography framing, contract framing, and canvas stretching. We are seeking a highly organised, proactive, and customer-focused Operations Co-ordinator to join our team full-time.
Role Overview
This position is key to ensuring smooth daily order processing, effective customer communication, and operational support. You will collaborate closely with Sales and Operations teams, support internal reporting, handle external customer service, and manage logistics for shipments. The ideal candidate will have strong attention to detail, excellent communication skills, and experience with systems such as Xero, WooCommerce, and Microsoft Excel.
Key Responsibilities
* Order Management: Process daily customer orders via Xero and WooCommerce, manage dispatch logistics, coordinate shipping schedules, and handle order amendments or cancellations.
* Customer Service: Serve as the first point of contact for customer inquiries, provide timely responses, and resolve issues or escalate when necessary.
* Sales and Operations Support: Assist with reports and data analysis, monitor trends and performance metrics, and support sales campaigns.
About You
* Must have the right to work in the UK.
* At least 2 years’ experience in customer service, order management, logistics, or operations.
* Customer-focused with excellent communication and organisational skills.
* Proficient in Microsoft Word and Excel; experience with logistics platforms, Xero, and WooCommerce is preferred.
* Degree qualification is preferred.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service and Administrative
* Industry: Manufacturing
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