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Senior Customer Service Coordinator, West Midlands
Client:
Location:
Job Category:
Other
-
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.
Key Functional Areas:
* Provide inspirational line management to a small team of Customer Service Coordinators
* Provide daily support and guidance to Customer Service Coordinators
* Communicate effectively and professionally with customers to manage expectations
* Issue Miller documentation as required to assist homeowners in understanding their new home
* Handle all incoming communications promptly and record interactions on the system
* Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors
Key Capabilities Required:
Skills, Capabilities, and Attributes:
* Ability to lead and support the Customer Service Department
* Prioritize administrative functions effectively
* Supervise co-ordinator workload
* Work individually and as part of a team
* Empathize with customers while protecting business interests
* Provide accurate reports when needed
* Proficient in Excel, Word, and PowerPoint
* Build strong professional relationships
* Communicate effectively in writing and electronically
Behavioral Attributes:
* Trustworthy, honest, and provide constructive feedback
* Sound commercial awareness
* Controlled and dignified demeanor
Knowledge, Experience, and Qualifications:
* Experience managing small customer-focused teams
* Confidentiality in client and company matters
* Proficient in Word and Excel with strong administrative skills
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