Join to apply for the
Customer Service Account Specialist
role at
MacDermid Alpha Electronics Solutions 2 days ago Be among the first 25 applicants Join to apply for the
Customer Service Account Specialist
role at
MacDermid Alpha Electronics Solutions Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MacDermid Alpha Electronics Solutions Talent Acquisition Lead Europe at Element Solutions Inc
Challenge Yourself and Impact the Future! MACDERMID ALPHA ELECTRONIC SOLUTIONS Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. FILM & SMART SURFACE SOLUTIONS (F&SSS) We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe. Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality. This is a unique opportunity to be part of our journey. Who are we looking for? To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction. What will you be doing? Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication Validate and enter orders onto computer system Negotiate revised schedules with production planners and advise/consult with customers Respond to field web enquiries as required Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system Provide sales support items, prices and technical information to sales team Assist with price list management: price additions/changes/monitoring/maintenance Create appropriate internal Field Trial documentation for non-commercialised product Create new item requests for new products/variants Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner Maintain departmental and company systems to ensure data is accurate at all times Undertake various projects aimed at enhancing customer service Implement continuous improvements, new ideas and working practices What competencies will you need? Advanced educational level Industry/ manufacturing sector experience IT/ Microsoft Literate SAP system experience an advantage German a strong advantage. Multi-tasking Flexibility Developed interpersonal communication skills Hybrid work after the probation period We are Offering... This is a fabulous opportunity for an accomplished Customer Service practitioner to make their mark as part of our friendly and committed team. In return we offer: A highly competitive base salary Generous annual bonus scheme 25 days annual leave plus Bank Holidays Hybrid working (after probation period) Private Medical Insurance Subsidised on-site canteen Healthcare Cash Plan and Employee Assistance Program Free parking Growth opportunities: our group is growing fast, we are looking for dynamic and motivated individuals to shape it with us We have an informal culture where our employees embody the 5 C’s of our culture: Challenge, Commit, Collaborate, Choose and Care in their interactions with colleagues, customers and other counterparts. We seek to create a richly enjoyable and personally rewarding environment for all our employees Equal Opportunity Employer Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Chemical Manufacturing Referrals increase your chances of interviewing at MacDermid Alpha Electronics Solutions by 2x Sign in to set job alerts for “Customer Service Specialist” roles.
Abingdon-On-Thames, England, United Kingdom 1 week ago Newbury, England, United Kingdom 2 days ago Oxfordshire, England, United Kingdom 1 week ago Oxford, England, United Kingdom 4 weeks ago Oxford, England, United Kingdom 2 months ago Chalgrove, England, United Kingdom 2 months ago Reading, England, United Kingdom 6 days ago Swindon, England, United Kingdom 2 days ago Theale, England, United Kingdom 2 weeks ago Abingdon-On-Thames, England, United Kingdom 4 days ago Reading, England, United Kingdom 3 days ago Oxfordshire, England, United Kingdom 3 days ago Wantage, England, United Kingdom 1 week ago Swindon, England, United Kingdom 1 week ago Reading, England, United Kingdom 3 days ago Witney, England, United Kingdom 4 days ago Oxford, England, United Kingdom 3 days ago Swindon, England, United Kingdom 2 days ago Swindon, England, United Kingdom 1 day ago Oxford, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 week ago Didcot, England, United Kingdom 3 weeks ago Abingdon-On-Thames, England, United Kingdom 2 weeks ago Cirencester, England, United Kingdom 2 weeks ago Sydenham, England, United Kingdom 6 days ago Sydenham, England, United Kingdom 6 days ago Swindon, England, United Kingdom 20 hours ago Abingdon-On-Thames, England, United Kingdom 5 days ago Reading, England, United Kingdom 2 weeks ago Oxford, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr