Operations Manager
Facilities Management
Bristol
An excellent opportunity has arisen for an experienced Operations Manager to oversee a high-profile, multi-site facilities management contract within a secure public sector environment.
This role is well suited to someone with a strong background in PFI or long-term contractual service delivery, who is comfortable managing compliance, lifecycle planning, and stakeholder relationships across multiple sites. You will be responsible for leading a team and ensuring consistent operational performance across a portfolio of critical buildings.
Key Responsibilities
Lead the delivery of a multi-site contract, ensuring full adherence to contractual requirements and lifecycle obligations
Manage operational performance, budgets, and service delivery across several locations
Provide leadership and support to site-based teams, driving performance and development
Oversee supplier performance, ensuring KPIs and SLAs are consistently achieved
Ensure all health & safety and statutory compliance standards are met
Develop and implement annual maintenance plans and long-term asset lifecycle strategies
Chair regular client meetings, providing updates on performance and service delivery
Promote a strong culture of governance, compliance, and customer focus
Monitor and analyse contract performance, sharing insights with operational teams
Conduct performance reviews and support employee wellbeing initiatives
Identify and implement continuous improvement opportunities
About You
Demonstrable experience minimum of 2 years managing PFI or similar long-term service contracts
Background in multi-site operations within facilities management or a related sector
Strong leadership skills with the ability to engage and influence stakeholders
Proven experience managing budgets and delivering against performance targets
Relevant technical or FM qualifications (e.g. IWFM, NEBOSH) are advantageous
Resilient, proactive, and solutions-focused with a strong customer mindset
What’s on Offer
Competitive salary with regular review opportunities
Clear career progression and development pathways
Access to structured training and leadership development programmes
Generous annual leave entitlement plus bank holidays, with options to purchase additional days
Employer-supported pension scheme
Flexible working arrangements where applicable
Flexible benefits package including retail discounts, wellbeing support, and lifestyle perks
Opportunities to participate in volunteering and community initiatives
Inclusive and supportive working environment
Additional Information
Security clearance will be required for this position.
Should you wish to discuss, please do call RGB Recruitment Exeter and ask for Nicky Harris