An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between £25,000 - £26,000 depending on experience.
As the Customer Service Administrator, you will be responsible for:
Assisting the Service/Installations Manager & Supervisor.
Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
Monitor the Service email inbox and deal with any enquires.
Ensure all service calls are logged promptly onto the customer-based systems
Arrange for Sub-contractors to attend calls and raise purchase orders.
Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
Update customer websites with engineer ETA and delivery of kit/parts. Benefits:
23 days rising to 25 days + Bank holidays
Health care
Pension
Free parking The successful Customer Service Administrator will have the following related skills / experience:
Must be pro-active and show ability to resolve issues and find solutions
Good administration skills with a keen eye for detail
Experience of working within a busy customer service role
Effective communication both oral and written
Full PC literacy on Microsoft software packages
Must have a can-do attitude and be able to work as part of a team
A car driver is essential for this position due to the office location For more information, please contact Julie Harding on (phone number removed)