Company Description
1. Responsible for ensuring the highest standards for our customers.
2. Health cover and local gym access
3. Very competitive base salary + up to 20% bonus
4. Free access to our overseas holiday homes and camper vans!
5. Work within a business that values a great customer journey
This role is based in the office Mon-Fri. - Only candidates who can commute to the office will be considered.
We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by taking a common-sense approach to lending a range of mortgage and secured loan products to individuals and businesses
We’re looking for great people like you! from diverse backgrounds and experiences who love working together and putting customers at the heart of everything we do.
Job Description
As a Quality Assurance Officer, you will conduct Quality Assurance (QA) activity in order to ensure that Together Colleagues are delivering great customer outcomes and process guidelines, whilst adhering to regulatory requirements & company policy. Working within a team of 12, your role will be ensuring that fair & consistent customer outcomes have been reached, which are sustainable in the long-term.
As a Quality Assurance Officer, we are looking for someone to:
6. Complete Quality Assurance activity in line with productivity expectations
7. Maintain SME knowledge of business procedures to ensure accurate, ‘right first time’ QA assessments are undertaken
8. Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes
9. Help to identify key risks, trends and areas for improvement and ensure that both ‘best practice’ and common findings are shared with colleagues
10. Escalate appropriately in the event of any significant regulatory or process breaches
11. Identify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectiveness
12. Concise completion of scorecards, highlighting any risks identified and corrective action required
Qualifications
Essential
13. High expectations of Customer Service excellence
14. Proficient in use of Microsoft Word, Excel and Outlook
15. Ability to provide feedback in a professional & constructive manner
16. Excellent attention to detail
17. Effective decision-making skills
18. Proven ability to plan & organise workload and to adhere to targets/deadlines
Desirable
19. Experience within the Financial Services Industry
20. Relevant professional qualification (CeMAP)
21. Good understanding of FCA expectations and the Consumer Duty outcomes
22. Experience of Quality Assurance activity and a continuous improvement culture
23. Familiar with SharePoint and InfoPath
Additional Information
Benefits working at Together
24. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
25. Buy & sell holidays
26. Discretionary annual bonus
27. Matched pension contribution
28. Life assurance
29. Amazing on-site/ subsidised Restaurant
30. Critical illness cover
31. Health cash plan
32. Private medical insurance
33. Free access to company holiday homes
34. Travel season ticket loans
35. Ride to work scheme
36. Free local gym access
37. Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.