Are you an organised, people-focused leader looking to join a fast-paced leisure environment?
Xtreme360 Trampoline Park is seeking a Reception & Duty Manager to take ownership of our front-of-house experience and support the smooth running of the park during weekends.
About the Role
This is a dual role where you will lead by example at reception while also stepping up as a Duty Manager during weekends. You'll ensure every customer has an outstanding experience – from the moment they check in to the time they leave.
Reception Responsibilities
* Welcoming and checking in guests, ensuring all participants have valid tickets, trampoline socks, and signed waivers.
* Handling customer enquiries by phone, email, and in person.
* Maintaining a professional, clean, and organised reception area.
* Operating and overseeing Virtual Reality machines near reception (training provided).
* Processing bookings, payments, and customer queries efficiently.
Duty Manager Responsibilities
* Overseeing the smooth day-to-day operations of the park, ensuring high standards of customer service and safety.
* Managing staff on shift, allocating duties, and motivating the team.
* Ensuring cleanliness and presentation standards across the park are consistently met.
* Handling any escalated customer concerns in a professional manner.
* Taking responsibility for opening and closing the park, including security checks.
* Supporting the management team in compliance, health & safety, and staff training.
What We're Looking For
* Previous supervisory or management experience (minimum 5 years) in hospitality, leisure, or retail.
* Strong customer service skills with the ability to resolve issues confidently.
* Highly organised with excellent communication skills.
* A proactive leader who can motivate and support a team.
* Flexible, reliable, and willing to work every other weekend.
What We Offer
* Competitive salary.
* Generous quarterly bonus scheme.
* 40-hour contract with every other weekend included.
* Staff discounts across the park.
* Free on-site car parking.
* A fun, energetic, and rewarding work environment where no two days are the same.
Join us at Xtreme360 and be part of a team that brings fun, energy, and unforgettable experiences to families every day
Apply now to take the leap into your next career move.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,500.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Experience:
* Management: 3 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person