Vacancy Information
We have a fantastic opportunity to join the Retail Technology Team at Greggs as a Retail Technology Product Analyst, as we continue to use technology to make our in-shop operations easier and more efficient for our colleagues.
We can offer you:
1. 25 days (5 weeks) annual leave, pro-rated, increasing with service(in addition to bank holidays), plus 1 additional floating day
2. Management Bonus Scheme which is worth up to 10% of your salary
3. Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees whohave at least 6-month service, or more, each year
4. Private Medical Insurance which is free for you and subsidised for your dependants
5. Permanent Health Insurance which is a replacement income scheme
6. You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
7. Defined contribution management pension scheme
8. Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
9. Colleague discount, up to 50% off our own-produced products
10. Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
11. Career progression and learning and development
12. Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
13. Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
14. Cycle to Work scheme
15. A company who cares about our communities; the environment and being a better business! Click here to read about
16. Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another
About the role
17. This is a full-time role, however flexibility in this will be considered
18. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
19. The base location for this role isGreggs House, Newcastle upon Tyne, NE12 8BU. Ideally, you’ll live within one hour travel of this area
What you'll do
20. Support the Retail Technology Product Owner throughout the product lifecycle — from feature ideation and requirement gathering to user story creation, prioritisation, implementation, and post-launch analysis
21. Collaborate with stakeholders across departments, shop teams, and the Retail Technology Design Team to gather and document feature requirements, ensuring detailed user stories and acceptance criteria guide the development process
22. Conduct comprehensive data analysis on product performance and user behaviour pre and post launch, delivering actionable insights to the wider Retail Technology team to support data-driven decision making
23. Work closely with the Product Designer to shape the design of new features and components
24. Participate in agile ceremonies such as sprint planning, stand-ups, demos, and retrospectives, supporting with documentation, administration, and standing in for the Retail Technology Product Owner when required
25. Manage the product backlog day-to-day—ensuring it is well-organised, detailed, and up to date—while resolving queries and clarifying requirements for the development team
26. Assist in triaging bugs, defects, and enhancement opportunities, balancing user impact with roadmap priorities
27. Play a key role in discovery and scoping activities, including workshops and user research, to define and validate requirements
28. Act as a super user for your product area
29. Stay informed on industry trends, competitor products, and emerging technologies to help shape the strategic vision and maintain product relevance
About you
You will fit right into this role if you:
30. Demonstrate a data-led mindset, using insights to inform decisions and drive meaningful outcomes
31. Possess excellent communication and stakeholder management skills, with the ability to influence and build relationships at all levels of the organisation
32. Have strong written and verbal communication skills to clearly present ideas, findings, and recommendations to cross-functional teams
33. Exhibit a collaborative approach, enjoying being part of a hard-working team that shares goals and celebrates success together
34. Possess advanced IT skills, including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
35. Have experience with workflow management tools such as Azure DevOps (desirable).
36. Have experience in process and user journey mapping
37. Can work independently and as part of a team, remaining calm under pressure and focused on continuous improvement
38. Maintain an awareness of and enthusiasm for the latest digital, data, and technology trends
39. Show a positive, hands-on style and a desire to contribute to a creative, inclusive, and adaptive digital environment
40. Have knowledge or experience of Greggs Retail operations and procedures (desirable)
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.