Amour Recruitment is seeking an experienced 1st Line Helpdesk Engineer to join a great company based in Waterlooville.
As a Triage Engineer you will be responsible for the first point of call for all customers relating to IT issues.
Duties include:
1. Perform initial diagnosis and troubleshooting of software bugs and system failures
2. Prioritise incidents based on customer impact and urgency
3. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution.
4. Ensure critical issues are communicated to management and customers in a timely manner.
5. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity.
Personal requirements:
6. An understanding of working within ITIL and Cyber Essentials frameworks
7. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune.
8. Basic understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues.
9. Experience in helpdesk support, escalation and ticket triaging
10. Excellent communication skills
Hours: Monday to Friday 0900-1630 (Tuesday and Thursday can be offered as home working)
Salary: £26,208
Benefits: 28 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Private Health Care, Life Assurance, Extra days off for birthday and Christmas.
To be considered for this great opportunity apply now or call us on 023 92 387925 for more information.