Job Title: Customer Service & Admin Officer
Location: Colwyn Bay (on-site)
Job Type: Full-time, Permanent (contract option available)
Salary: £24,334 per year
Working Hours: Monday – Friday, 9:00am–5:30pm (37.5 hours/week)
Overview:
We’re working with a well-established and growing organisation in the enforcement services sector that is looking to expand its internal support team due to new contract wins. This is a great opportunity to join a supportive and professional environment where you'll be helping manage sensitive case information and assisting customers with debt resolution and guidance.
What You’ll Be Doing:
* Taking inbound calls to assist customers with payments and payment arrangements
* Handling vulnerable callers with empathy and directing them to appropriate support agencies
* Maintaining and updating case files accurately and in line with GDPR
* Supporting field-based agents and internal teams with admin and client updates
* Drafting letters, inputting data, and managing general case correspondence
* Working both independently and collaboratively in a fast-paced office environment
What We’re Looking For:
* Excellent verbal and written communication skills
* Good attention to detail and strong administrative abilities
* A calm, professional manner with the ability to handle sensitive or difficult conversations
* Strong IT skills and accurate data entry
* A reliable team player with a strong work ethic
Benefits Include:
* 29 days holiday (including bank holidays), increasing with service
* Extra day off for your birthday
* Health cash plan with 24/7 GP access
* Pension scheme
* Study support towards industry-recognised qualifications (CILEx)
* Discounts on retail, gym memberships, and travel
* Employee Assistance Programme (EAP)
* On-site parking
Additional Info:
Candidates will be subject to a basic DBS check and CCJ screening. References required.