Salary: £26,000 - 28,500 per year Requirements: A proactive mindset, with the ability to spot and prevent issues before they escalate Strong troubleshooting and problem-solving skills Confidence supporting non-technical users with patience and empathy Good communication skills, both written and verbal Ability to manage multiple tickets and priorities in a fast-paced environment A reliable, professional, and customer-focused approach Working knowledge of Windows 11 Experience using Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) Hands-on experience setting up and troubleshooting laptops, desktops, and mobile devices Understanding of business networking (Wi-Fi, VPNs, remote working setups) Experience configuring mobile devices (iOS and Android) The ability to learn new tools and technologies quickly Desirable: Experience with JIRA Service Desk or similar ticketing systems Desirable: Previous IT support or customer service experience Desirable: Interest in cyber security or information security Desirable: IT qualifications or certifications (e.g. CompTIA, Microsoft) Responsibilities: Responding to IT support requests via JIRA Service Desk, phone, email, and in person Handling business-critical incidents and prioritising issues in line with SLAs Supporting users with password resets, account access, new starters, and leavers Troubleshooting Microsoft 365, email, and common application issues Setting up and configuring laptops, desktops, monitors, and mobile devices Logging, tracking, and updating tickets accurately Escalating complex issues to senior IT staff or third-party providers when required Supporting cyber security awareness initiatives Monitoring security alerts and reporting suspicious activity Creating and maintaining IT documentation and user guides Technologies: Android Support JIRA Microsoft 365 Mobile Network Security SharePoint Windows iOS Office 365 More: We are a leading UK provider of smart, sustainable heat-network solutions, specializing in end-to-end services for local authorities, housing associations, and private developers. With decades of experience, our expertise ranges from design and build through to operation, metering, billing, and optimization. Our mission centers on driving energy efficiency, reducing carbon, and delivering reliable, affordable heat for residents. This role offers clear progression opportunities, with exposure to infrastructure, cyber security, systems administration, and automation projects as you develop. We offer a competitive salary of up to £28,500, a 5% pension, private healthcare, and 25 days of holiday plus bank holidays. Our location in Shipley provides flexible working hours. last updated 6 week of 2026