Role: Technical Operations Director
Salary: £80,000
Location: Manchester
Sector: IT Managed Services
Overview
We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.
Key Responsibilities
* Operational Leadership & Continuous Improvement
* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.
* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards.
* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.
Technical Standards & Governance
* Define, document, and maintain robust technical standards across all service lines.
* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client...