We have an exciting opportunity for a passionate Superstore Team Leader to join Barnardo's on a Part Time, Permanent Basis.
As a Superstore Team Leader you will manage the day to day running of our York Superstore - Monks Cross Shopping Park, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Unit 14, Monks Cross Shopping Park, Monks Cross Dr, Huntington, York, Yorkshire, United Kingdom, YO32 9GX
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.
Some but not all key responsibilities are:
1. Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
2. Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
3. Implement promotions in the Store as directed by Head Office or your Area Business Manager.
4. Maintain a high standard of presentation, both in the windows and the interior of the Store.
5. Ensure there is adequate stock available on the shop floor, at all times, on all key lines
6. Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
7. Create an organised and pleasant working environment for staff and volunteers.
8. Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
9. Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
10. Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Idea Candidates Must Haves:
11. Ability to deliver excellent customer service.
12. Experience of managing people
13. Ability to liaise and respond to a variety of people from varying backgrounds.
14. Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
15. Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
16. Ability to handle cash and reconcile accurately.
17. Proven experience of meeting targets and KPI's.
18. Basic IT skills.
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Benefits
19. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
20. 26 days annual leave plus bank holidays, increasing after 5 years service
21. The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
22. A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
23. Service related sick pay from day 1
24. Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
25. Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
26. Cycle2work scheme
27. Interest free season ticket loans
28. Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
29. Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
30. Free access to round the clock employee assistance program for advice and support
31. Access to Barnardo's Corporate University
*T&C's