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Based in Ayr, the Energy Agency is a charity that provides independent advice on energy efficiency, renewable energy and sustainable transport, and delivers small and large scale energy efficiency projects throughout south-west Scotland. We work across multiple sectors including housing, businesses and communities and are contracted by several councils to provide project management services to deliver the Scottish Government and Council funded programmes. These programmes involve energy efficiency retrofits of domestic dwellings, typically the installation of External Wall Insulation systems.
We are seeking to employ an experienced professional to undertake quality assurance across all sites and provide technical assistance to our Project Managers. The Quality Officer will assist the Senior Quality Officer in ensuring high quality site inspections, maintaining good working relationships with Contractors and System Designers, and providing technical updates to the rest of the team. The role involves daily site visits across Ayrshire and Dumfries & Galloway.
PRIMARY FUNCTION
The post has four main functions:
* Assisting the Senior Quality Officer with ongoing quality inspections through a variety of insulation contracts in South West Scotland, assessing compliance with the design specifications.
* Liaising with Contractors on the outcome of inspections, identify failures/concerns, and communicate good practice. Issuing instructions to contractors to remedy failures and snagging.
* Assisting the Senior Quality Officer with in providing high quality technical support to the Project Managers, ensuring effective delivery of programmes and attending both contract meetings and site meetings.
* Providing impartial mediation between Residents and Contractors where issues occur and assist the Senior Quality Officer and Project Managers with responding to complaints.
RESPONSIBILITIES
The Officer will be responsible for:
* Assisting with quality inspections of installations of insulation measures (mainly external wall insulation) in domestic properties.
* Understanding relevant drawings, written instructions and system designer specifications, and using them as a reference when inspecting the work.
* Keeping detailed records of various aspects of the work for regular reporting and preparing site reports for the Project Managers using App based tools.
* Confirming that the work and the materials meet the relevant specifications and quality standards.
* Advising when quality and compliance is below standard and taking necessary steps to ensure this is remedied.
* Keeping accurate records of agreed snagging/remedial actions as required, including post-completion defects procedures.
* Maintaining a good working knowledge of industry standards in relation to Health & Safety and issuing instructions to Contractors where required.
* Ensuring Contractor compliance with scaffolding configuration and issuing instructions to Contractors where required. • Attending regular site meetings to report on Quality issues arising on construction contracts.
* Maintaining effective customer relationships and liaising with Contractors to assist in resolving Quality issues affecting individual householders.
* Providing feedback on the general performance of contractors.
* Maintaining knowledge of methods of installation by attending CPD events and any other relevant training.
QUALIFICATIONS
* HND or equivalent in a relevant subject
* Demonstrable expeience of working in the construction industry
* Demonstrable experience in coordinating quality assessment activities
* Proven ability to work with contractors, householders and other stakeholders
* Good working knowledge of domestic building construction
* Good planning and organisational skills
* Ability to work with minimal supervision
* Strong commitment to quality
* Ability to travel
* HND or equivalent in a relevant subject
* Demonstrable expeience of working in the construction industry
* Demonstrable experience in coordinating quality assessment activities
* Proven ability to work with contractors, householders and other stakeholders
* Good working knowledge of domestic building construction
* Good planning and organisational skills
* Ability to work with minimal supervision
* Strong commitment to quality
* Ability to travel
Interested candidates should apply by 31st August 2025
More details and full job description are availble on our website along with links to apply: www.energyagency.org.uk/careers
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Non-profit Organizations
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