Job Description
Salary: Dependent on experience
Working Hours: 8:30AM - 5:30PM (37.5 hours)
Location: Field Based - UK
Responsibilities:
* Have a strong understanding of the managed IT services offered, including Monitoring and maintenance, data backup and disaster recovery, network management, cloud services, cybersecurity, vender management and help desk support.
* Demonstrate product and industry credibility to customers and internal teams and provide strategic guidance on the latest IT Services and technologies.
* Understand client requirements and provide expert advice on IT strategy, helping businesses align their technology with their overall business goals.
* Drive customer satisfaction and retention through collaboration with internal delivery and support teams ensuring timely delivery of services, addressing client concerns, and proactively identifying opportunities for improvement.
* Stay informed about industry trends, emerging technologies, and competitive offerings.
* Meet and exceed sales targets and performance metrics set by the company.
* To accurately report sales forecast and pipeline using relevant company systems
* Provide feedback to internal heads on improvements to Daisy’s value proposition.
Qualifications
* Solid understanding of IT concepts, technologies, and best practices.
* A technical aptitude with a solid technical understanding of IT infrastructure, Networking, cloud computing, cybersecurity, and managed services. The ability to provide accurate information and address technical presale queries from customers.
* Experience in Sales and Account Management in the Managed IT Services Industry or similar.
* Strong customer relationship management skills are crucial for building and maintaining positive relationships with clients. This involves being responsive, proactive, and attentive to client needs and concerns.
* Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
* Strong sales skills and a proven track record of their sales performance are essential, including prospecting, lead generation, negotiation, and closing deals.
* Ability to work independently and collaboratively.
* Relevant certifications such as ITIL or vender are beneficial.
* Driven individual looking for progression with a strong work ethic.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married