Located in Llandrindod Wells within the beautiful Elan Valley.
Benefits
£30 BB per night colleague rate
£60 BB per night for Friends and Family rate
Celebration of milestone employment anniversaries
50% off Food & Beverage in our hotels
Meals on duty provided
Access to Hospitality Rewards
Offerings from retail and dining discounts
Employee Assistance Programme and same day on-line GP appointments
Quarterly Shining Star recognition
Annual colleague celebrations
Free use of gym and leisure facilities
The Sales & Partnership Hub Manager will form part of the Central Sales & Partnership Hub Office for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.
An eye for detail, motivated, organised, empathetic, time management, problem solver are all attributes that the successful candidate requires. As a new role this is a great opportunity for someone who wants to be able to take ownership and have a positive impact building a new team.
The role of Sales & Partnership Hub Manager will report to the Director of Sales & Partnership Hub and is ideal for someone who has strong demonstratable experience in the leisure sales market or Hospitality, experience of working across a group and locations is desirable.
Job Overview:
As the Sales & Partnership Hub Manager, you will oversee the daily operations of the Central Sales & Partnership Hub Office, managing and developing the Guest Engagement team through the Guest Engagement Specialist. You will ensure smooth coordination of all reservations, events, and client activities across the Crest Hotels Group.
You will be responsible for driving revenue, building client relationships, and implementing proactive sales strategies, including handling enquiries, negotiating contracts, upselling at every opportunity, and maintaining strong connections with corporate clients, travel agencies, and event planners.
A key focus of this role is managing wedding enquiries from initial enquiry to final execution, maximising revenue at every opportunity. You will ensure clients are fully informed, build strong relationships with the bride and groom, and liaise with the General Manager to align expectations. You will also drive upselling of packages and add-ons, coordinate a seamless handover to the operations team to deliver a high-quality, exceptional event, manage payments, and provide detailed wedding documentation to support efficient delivery and client satisfaction.
The role combines hands-on oversight of the events business with strategic sales management. You will also conduct competitor analysis to ensure the hotels offer relevant, competitive event packages, while reporting directly to the Director of Central Sales & Partnership Hub.
The Hub is open 7 days per week, Monday - Friday 8am-8pm and Saturday & Sunday 9am-5.30pm
Experience & Qualifications
• Previous experience in a similar role.
• Excellent communication skills and professional telephone manner.
• Strong organisational skills, strong numeric skills, and a good understanding of figures.
• Experience of managing and leading a team.
• Good working knowledge of a Property Management System (PMS) such as RezControl.
TPBN1_UKCT