?? Multilingual Customer Experience Consultant
German & English Speaking
?? Pay: £13.35 per hour + bonus (OTE)
?? Location: Ringwood (Hybrid - 80% remote)
? Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
?? About the Role
Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24.
You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
?? What You'll Be Doing
1. Supporting customers via phone, email and live chat
2. Answering queries clearly and professionally in German & English
3. Resolving issues with confidence and empathy
4. Working closely with your Team Leader and colleagues
5. Continuously looking for ways to improve the customer journey
6. Bringing energy, curio...