Technical Support Services Supervisor : Portsmouth (Hybrid) : Up to GBP31,000 Per Annum DOE
We are seeking an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top-notch B2B and B2C solutions and products. This role involves providing support to end customers, mentoring and coaching the team, and acting as a second in command reporting to the Support Services Manager.
Required Experience
* Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
* Experience handling both B2B and B2C customer relationships
* A personal interest in technology, including understanding computer components and the process of building PCs
* Experience developing processes and procedures to streamline and strengthen business operations
* Effective communication skills and the ability to build relationships with stakeholders quickly
* Ability to manage multiple projects or deadlines effectively
Day-to-Day Responsibilities
* Supervising a team of 6, providing mentorship, and driving service improvements through staff development
* Working closely with B2B and B2C customers to deliver excellent service
* Willingness to take responsibility when needed and act as a second in command
* Confidently communicating with internal and external stakeholders
What’s In It For You
* 25 days holiday plus bank holidays (with the option to buy additional days)
* Healthcare plan scheme
* Upskilling and apprenticeship training
* Cycle to work scheme
* Employee Assistance Programme
* Staff discounts
* Social and wellbeing events
* Hybrid working (after training period): 3 days on-site, 2 days WFH per week
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