Support team member

Job Description

Support Team Member

Job description

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large tech giants. We are profitable and growing fast.


Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. We are now at the early stages of internationalisation but have already secured a solid customer base in Ireland, Europe and the USA. We even have some customers in Australia. It’s certainly an exciting time to join the team!


We are looking for a Customer Service Team Member to join the Support Team, providing support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in-depth problem-solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.


Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, a curious nature, excellent organisation, flexible attitude and a positive, determined attitude will ...