Flexible Host / Receptionist (12 Month FTC)
Join to apply for the Flexible Host / Receptionist role at Bruntwood. At Bruntwood we are committed to building vibrant communities and providing businesses with the support and expertise they need to grow. The role is based in our Manchester City Centre Bloc building, Monday to Friday, 40 hours per week, for a 12‑month fixed‑term contract.
Job Purpose
The Host is the face of Bruntwood and the first point of contact for clients and tenants. You will build relationships, support the sales team and maintain the welcoming environment of the building.
Responsibilities
* Deliver a positive customer experience within the building
* Build lasting, professional relationships with customers
* Act as the first point of contact for all customers and visitors
* Support and facilitate events and meetings inside the building
* Facilitate new customer viewings to support the sales process
* Host the meeting rooms, co‑working spaces, lounge and other communal amenities, maintaining high standards of presentation and food & beverage service where applicable
* Manage your own workload, balancing desk‑based tasks with customer relationship duties
* Collect and record customer intelligence, updating systems to support sales and retention
* Collaborate with colleagues, management and other departments across Bruntwood
* Promote wellbeing in the workplace and model a culture of continuous improvement
* Bring energy, drive and knowledge to inspire colleagues and deliver excellent service for customers
Qualifications & Experience
* Positive, can‑do attitude and ability to adapt in a fast‑paced environment
* Attention to detail and a commitment to exceeding customer expectations
* Experience managing an enquiries mailbox and administering appointments
* Excellent interpersonal and communication skills
* Background in hospitality, retail or another service sector is desirable
* Maintains high levels of energy and positivity throughout the day
What You Will Get
* Opportunity to work with a friendly, passionate, experienced team
* Pathway to contribute to the growth of the company
* Career progression opportunities within a growing organisation
* Benefits including 28 days holiday, 24 hours volunteer time, up to 12‑month sabbatical, healthcare cash plan, private healthcare, life assurance, pension match, retail discounts and learning loans
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