About us...
Fairmont Windsor Park is a
beautiful, heartfelt retreat surrounded by 40 acres of English countryside that
blends iconic heritage with modern elegance.
Our five-star hotel includes 251 luxurious bedrooms and suites accompanied
by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired
by nature and the the hotel has state of the art conference facilities.
A bit about what you will do...
* Ensure setup is performed in the welcome area of the hotel, this
includes the interior and exterior of the building at the front entrance
* Trolleys, functioning and clean
* Doorman and Porter Checklist done
* Ensure special spaces are reserved for Owners and VIP transfers
* Ensure that team members are impeccably dressed for the role and
that all uniforms and grooming
* Welcome guests and assist in/out of vehicles by opening doors in a
gracious and courteous manner.
* Extend particular assistance to children, elderly and disabled.
* Be knowledgeable about hotel facilities, updated on activities,
promotions and happenings in the hotel/city to provide accurate
information.
* Direct flow of traffic on hotel driveways ensuring maximum safety.
* Handle guests’ luggage promptly and professionally, using safe
handling techniques.
* Deputize for Porters when necessary, in retrieving/loading guest
items from cars, busses, vans and carts.
* Ensure that all luggage’s are
retrieved and loaded/unloaded on to/from correct vehicle with guest.
Always re-confirm with guests that correct number of luggage had been
loaded/unloaded before allowing the vehicle to move.
* Complete Valet Parking where
necessary and issuing valet ticket to guests.
* Ensure hotel vehicles are kept to a very high standard of
cleanliness at all times.
More about you...
* Previous experience of 1 year at a 5-star hotel is preferred.
* Full U.K. Driving License is required.
* Excellent
verbal communication and interpersonal skills.
* Highly organized, results-oriented with the ability to be flexible
and work well under pressure
* Strong interpersonal and problem-solving abilities
* Highly responsible & reliable, always taking personal
responsibility for own actions.
* Ability to
work independently and prioritize responsibilities, whilst handling a
multitude of tasks and Guest requests.
* Ability to work cohesively with fellow colleagues as part of a team.
* Ability to focus attention on guest needs, remaining calm and
courteous at all times.
What’s in it for you…
Competitive salary
Holiday – 28 days holiday,
enhanced after 5 years of service.
But there’s more...
* Free
meals on duty.
* Uniform
offered and dry cleaned.
* Free on-site parking is available whilst on duty.
* Free shuttle service between hotel and Heathrow Terminal 5 and Egham
Station.
* Discounted
employee friends & family rates at Arora Hotels.
* Food and
beverage discounts.
* Christmas
gifts and employee parties.
* Introduce
a friend scheme.
* Cycle 2
work scheme.
* UK
attraction discounts @ Merlin Entertainments.
* Taste
card.
* Life
assurance scheme.
* Wage
stream.
* Employee
assistance programme.
* Arora
star employee recognition.
* Long
service recognition award.
Grow with us...
We are
growing rapidly and with growth comes advancement opportunities. Being part of
the Arora group there are exciting opportunities for career progression and
development across our properties and brands.