LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level. The Role! We are seeking a highly skilled and experienced Estate Manager to oversee the management of a flagship development in Vauxhall. This prestigious property features 155 contemporary apartments, over 80,000 square feet of commercial space, a retail unit, a church, and an amenity area. The successful candidate will ensure the highest standards of property management, health and safety, community engagement, and budget management, reflecting the premium quality of this development. Key Responsibilities: Property Management: Will require a strong understand of MEP equipment of the estate Oversee the day-to-day operations of the estate, including residential and commercial spaces. Ensure the estate is well-maintained, clean, and safe for all occupants at all times Develop and monitor estate PPM schedules Engage in tendering process and manage all service, and PPM contracts for the estate Oversee the repairs and maintenance of all MEP in line with SLAs Liaise with local authorities on licensing and planning matters, where required Manage permits and applications process for commercial fitouts, ensuring resident safety systems are prioritised Manage residential and commercial delivery strategy Ensure all defects and maintenance issues are logged and resolved in line with SLAs Oversee relationship with commercial tenants and assist in dealing with maintenance and other queries. Maintain accurate records of all property-related activities, including maintenance logs, safety inspections, and resident communications. Compliance: Ensure that the site remains fully complaint with health & safety, Building Safety Act, and service charge regulations Ensure data integrity across all systems, in line with GDPR. Develop and implement site specific health & safety policies such as; disaster management plan, task specific SOPs, out of hours escalations, and fire evacuation strategy Assume control of emergency situations and help execute the disaster management / evacuation plan Conduct regular inspections and arrange risk assessments to ensure compliance with safety regulations. Address any safety concerns promptly and effectively. Oversee estate-wide safety and security of general public using the public realm. Ensure all incidents/accidents are recorded and corrective actions are implemented Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. People Management: Recruit and train departmental heads and frontline team members on all aspects for their roles and compliance Carry out probation assessments, monthly 1-2-1s, and bi-annual appraisals Create and implement team engagement plan to foster retention Ensure your team is operating to the desired service level expectations Manage people resource to ensure 24/7, 365 days coverage and smooth operations Create and implement SOPs, ensure all team members are trained in line with company’s health and safety policy. Ensure team members go through refresher training, periodically Community Building: Foster a sense of community among residents through events, activities, and communication. Act as a liaison between residents and local community organizations. Encourage resident participation in local events and initiatives. Resident Integration: Assist new residents with settling into the community and understanding local amenities Provide information and support to help residents integrate into the local area Develop programs and initiatives to enhance resident engagement with the local community Budget Management: Set and manage the operating and service charge budget for the estate. Monitor expenditures and ensure they align with the budget. Prepare and provide reports to all stakeholders, in line with the agreed frequency of reporting. Mobilisation Attend all mobilisation meetings and workshops prior to building completion. Ensuring all information is understood, studied and communicated to all stake holders. Mobilise the team with recruitment, training, and setting service expectations Create and bring to life the ‘Graphite Square’ vision and culture within the development, collaborating with all stake holders to achieve this Support the mobilisation of the estate from opening until further developments are handed over, whilst ensuring that the residents experience a welcoming and enjoyable living experience Manage and assist with the set-up of all communal areas and service offerings including residents portal and communication channels Assist the LRM Prime Mobilisation team with placing tenders and contracts Assist the LRM Prime Mobilisation team in: All documentation (including Health and Safety) for new residents and building safety act requirements Ensuring that all necessary inventory inspections are programmed and carried out Snagging What we're looking for! Desirable skill-set: ✔IRPM /TPI certified ✔Bachelor’s degree in Property Management, Real Estate, Business Administration, or a related field preferred but not necessary Qualifications: ✔Minimum of 2 years of experience in Estate Management in a commercial environment ✔Technical knowledge of building systems including, HVAC, electrical, plumbing and other critical infrastructure ✔Experienced in creating and managing service charge budgets ✔Strong knowledge of health and safety regulations. Personal Attributes: ✔Strong leadership and organisational skills. ✔Ability to manage multiple tasks and priorities effectively. ✔Excellent communication and interpersonal skills. ✔Proactive and solution-oriented mindset. ✔Ability to build and maintain positive relationships with residents, staff, and external partners. ✔Commitment to creating a safe and welcoming community environment. Why Join us? Work at one of London's most prestigious residential developments. Lead a high-performing team in delivering world-class resident services. Competitive salary and benefits package. Opportunity for career development and progression. If you are a proactive and detail-oriented leader with a passion for excellence, we would love to hear from you! EEO Statement We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.