Homeowner AdvisorLocation: Teddington with flexibilitySalary: £37,479.00 per annumFixed term Contract up to 12 MONTHS MATERNITY COVERWho we’re looking for As Homeowner Advisor, you’ll use your technical knowledge and expertise to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners and a service that keeps on getting better. A typical day for you would include responding to observations as part of the s20 consultation process, working with solicitors to find solutions to complex cases, supporting service charge management and recovery and contributing to the team management of our portfolio of properties with managing agents.You’ll have experience in a similar role in housing management, including managing leasehold and shared ownership properties. You’ll be confident in dealing with the Section 20 process, enfranchisement, lease extensions and service charge recovery. Your brilliant communication skills will enable you to build strong relationships in and out of the organisation, going above and beyond to resolve problems and take ownership of issues ensuring that we deliver a first-class service for every project, home and customer, every time.When we're hiring, we look for people who connect with our KOSMIHC values:We know our stuffWe make it happenWe careFeel a connection? If this sounds like you, click on ‘apply now’