Administrator
Location: Coventry, CV1 5DR
Salary: £24,000 per annum, plus excellent benefits
Hours: Monday – Friday 8.30am – 4.30pm
Ready to impact a better future? At Serco, our ambition is to impact a better future. As an Administrator within our Employment, Skills and Training (EST) business, you’ll play a key role in supporting the delivery of the Restart Contract. You’ll provide high‑quality customer service and administrative support to the Operations Team, while also supporting Restart participants where appropriate. This is a busy and varied role, ideal for someone with excellent organisational skills, strong attention to detail and a professional, customer‑focused approach. You’ll work closely with colleagues to meet tight deadlines and ensure a consistently high standard of service.
What you’ll do as an Administrator
* Deliver consistently high levels of customer service when communicating with learners, participants and the operations team.
* Manage reception duties, ensuring all visitors are greeted professionally and courteously.
* Manage petty cash and process reimbursement of participant expenses.
* Conduct warm handover calls where required.
* Order office supplies and support facilities management activities.
* Contribute to Business Continuity Planning activities.
* Source and book rooms for face‑to‑face delivery of sessions and events.
* Monitor shared inboxes, responding to or escalating queries as appropriate.
* Answer telephone enquiries from learners, participants and customers, escalating where necessary.
* Support general team responsibilities including health and safety, office management, archiving and SMS processes.
* Undertake other reasonable duties aligned to the level of the role.
You may also be required to:
* Download, log and acknowledge programme application forms.
* Book tutors and coordinate learning materials to support delivery.
* Confirm programme and session dates with learners.
* Register learners with awarding organisations as required.
* Work collaboratively with partner organisations.
* Maintain accurate attendance records.
* Book external examinations online where relevant.
* Update participant and learner data accurately across IT systems.
* Support marking, moderation and certification processes.
Does this sound like you?
* Excellent customer service, communication and interpersonal skills.
* Strong IT capability, including Microsoft Teams, Outlook, Word, Excel and PowerPoint.
* Experience delivering high‑quality customer service in a busy environment.
* The ability to learn new systems quickly and accurately.
* Strong organisational and planning skills with exceptional attention to detail.
* The confidence to work independently and as part of a team.
* A flexible and proactive approach to managing workload and deadlines.
* A professional, approachable manner at all times.
Safeguarding and vetting
Serco EST is committed to safeguarding and promoting the welfare of learners. This role requires an enhanced DBS and BPSS clearance, including checks covering identity, employment history, nationality/immigration status and criminal records.
What we offer
* Holidays: 25 days plus bank holidays.
* Pension: Up to 6% contributory pension scheme.
* Training and development: Role‑specific training and continuous professional development.
* Health and wellbeing: Employee Assistance Programme and wellbeing support.
* Discounts: Discounts across a wide range of retailers and services.
* Employee networks: Inclusive networks supporting collaboration, belonging and wellbeing.
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