Overview
Field Care Supervisor – urgent full-time position at Caremark (Harlow and Epping Forest).
Location
Harlow, Essex
Salary
£27,000 per year with a £1,000 on-call bonus.
Hours
Full time (40 hours per week; minimum of 5 days a week; on-call rota includes evenings and weekends).
Benefits
* Company pension
* Free parking
* Sick pay
* Work from home
* Company events
Responsibilities
* To carry out Individual Needs Assessments for new and potential customers.
* To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
* To carry out introductory visits every time a Care & Support Worker visits a customer for the first time.
* To hold on-call phone on a rota basis; this will include evenings and weekends.
* To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
* To facilitate the practical induction of all new Care & Support Workers.
* To conduct customer reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
* To urgently report any changes in a Care & Support Worker’s or customer’s schedule to the Care Coordinator.
* To monitor all customers for service and Care & Support Worker satisfaction.
* To ensure accuracy and completeness of all documentation held in customers’ homes.
* To support, monitor, supervise and mentor all Care & Support Workers in the field. Encourage and identify opportunities for continuing professional development.
Candidate Requirements
* Previous experience as a senior support worker or in a line manager capacity.
* Ideally NVQ/QCF level 2 or 3 in Health & Social Care; if not, willingness to work towards this.
* Must be good at problem solving and like a challenge.
* At least 3 years’ experience working for a domiciliary/home care agency (preferred).
* Must be organised, methodical, and have a good eye for detail.
* Must be flexible around working schedules, roles and responsibilities.
* Must be able to drive.
Hours – Details
* Full-time hours: 40 hours per week, minimum 5 days per week; may include every other weekend.
* On-call rotated between 3 Field Care Supervisors; includes evenings and weekends.
* Flexible outside of core hours to cover calls (paid as overtime).
* If working a late shift (9pm), you may come in later the following day.
Application
To apply, please complete the form below. We will respond as soon as possible.
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About Caremark
Caremark Home Care in Harlow & Epping Forest.
Head Office: Caremark Harlow & Epping Forest, Office 2-3, No 8, Circle Line House, East Road, Harlow, Essex CM20 2BJ.
Note
We can only accept applications from candidates who have the eligibility to work in the UK and who own a valid UK driving licence and vehicle.
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