Location: Leeds, England
Franchise: McLaren, Lamborghini, and ALPINE STORE
As a Business Manager at Park's Motor Group, you will be a dynamic and forward‑thinking professional building ongoing relationships with customers and your team. If you are a self‑motivated leader who can offer excellent customer service, we can offer you an exciting opportunity to join our successful team in Leeds.
Responsibilities
* Facilitate the sale of finance and insurance products for customers.
* Ensure the highest level of customer satisfaction is achieved.
* Meet with, or speak to, all customers purchasing a new or used vehicle to qualify their needs, present suitable product solutions, and undertake the Demands and Needs Statement.
* Present additional insurance products to customers (if suitable via Statement of Demands and Needs).
* Monitor overall department performance.
* Achieve Park’s business plan objectives.
* Ensure that TCF objectives & process are carried out thoroughly.
* Maintain and develop good relationships with customers by meeting and exceeding their expectations.
* Manage customer problems, complaints and difficult situations related to insurance and finance products, resolving issues to mutual satisfaction.
* Collect relevant Management Information (MI).
* Ensure all Park’s Motor Group policies and objectives are followed.
* Continuously observe for instances of financial crime (money laundering & fraud).
* Ensure all relevant training is carried out.
* Report to General Manager, Group Business Manager, and Group Sales Director.
Benefits
* A company vehicle.
* 30 days holiday per year.
* Full manufacturer product training and accreditation.
* Support that allows fulfillment of potential while building a career with a reputable company.
* Vehicle, parts, and servicing discount.
* Access to the Company Pension Scheme.
* Colleague Introductory Scheme.
* Industry‑leading discounts on purchases of new and used cars.
* Death in service benefit.
* Discounted servicing.
* Subsidised car purchase scheme.
* Employee Assistance Programme.
* 24/7 remote GP.
* Medical second opinions.
* Unlimited mental health support.
* Physiotherapy help and advice.
* Savings and discounts on shopping.
* Financial and legal support.
* Wellbeing assistance.
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