We are currently recruiting for a number of call handlers starting immediately.
Emergency Helpline Operator
Location : Remote (UK-based only)
Salary : £20,483.84 per annum (£12.31 per hour)
Hours : 32 hours per week
Start Date : 12th January 2026
Training : Full-time, 5 weeks (we can not accept candidates who have pre booked holidays in January)
Reed’s client is looking for caring and calm individuals to join their team as Emergency Helpline Operators. This is a remote role where you’ll be the first point of contact for people in need — offering reassurance, support, and practical help over the phone.
About the Role
You’ll be answering emergency calls from vulnerable individuals, sheltered housing residents, and council services. Your job is to listen, stay calm, and help people through difficult situations with empathy and professionalism. You will be answering between 200-300 calls a day.
Shift Pattern
You’ll work 4 days a week, 9 hours per day (including a 1-hour unpaid break). Shifts will be scheduled between:
* Earlies:
o 06:00–15:00
o 07:00–16:00
o 08:00–17:00
o 09:00–18:00
o 10:00–19:00
o 11:00–20:00
* Lates:
o 12:00–21:00
o 13:00–22:00
o 14:00–23:00
o 15:00–00:00
Your rota will be provided 6 weeks in advance, and you’ll have every other weekend off.
What You’ll Need
* A genuine desire to help others
* Strong communication skills
* Ability to stay calm under pressure
* Good attention to detail
* Confidence using Microsoft Office (Word, Excel, Outlook)
* Internet speed of at least 5mbps upload and 15mbps download
Experience
MUST HAVE CALL CENTRE EXPERIENCE.
Desirable if you’ve worked in
* Local authorities
* Emergency services
* Control centres
Benefits
198 hours holiday (including bank holidays if scheduled to work)
Discounts on shopping, holidays, insurance, and more
24 / 7 employee assistance programme
Pension scheme (up to 4% company matched)
Family and friends discounts on services
If you are interested in this role, please email your CV to melissa.knowles@reed.com or click to apply.
#J-18808-Ljbffr