Are you a strong communicator with an interest in Highways? If so, this role may be for you! We are looking for a Highways Customer Communications Officer to join our team in Whitby, Scarborough and Pickering (Area 3). The Service With over 9,000 km in length and 1497 bridges, North Yorkshire has one of the longest road and bridge networks of any highway authority in the country. Our highway infrastructure is therefore paramount to our success. Our ambition is to ensure that North Yorkshire is a place with a strong economy and a commitment to sustainable growth that enables our residents and visitors to fulfil their ambitions and aspirations. We want North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit. Delivering the right transport infrastructure is critical to achieving our ambition, and that’s where you come in. The Role As our Communications Officer, you will take a lead role in all tasks related to communication and the political process. You will spend time in the Whitby, Scarborough and Kirby Misperton offices undertaking the following duties: Providing advice, guidance, and support in response to telephone queries, including those from Members. Briefing the Area Manager and Area Management Team as appropriate on relevant matters. Managing routine and non-routine correspondence on behalf of the Area Manager/Area Management Team. Collating and coordinating information, conducting research and analysis on a range of issues and casework. Leading on specific matters at an appropriate level and preparing comprehensive reports. Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings. Establishing effective communication with colleagues, external agencies, and Authority partners. Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments. The nature of this role is hybrid with some evening and weekend working occasionally required. Skills and Experience This role is ideal for someone who thrives in a customer-focused environment, brings strong administrative and communication skills, and is ready to grow professionally. The successful candidate will: Have experience working in a busy, high-performing, customer-oriented setting Have a solid understanding of administrative policies and procedures Have a proven ability to stay productive under pressure Be skilled in influencing, persuading, and negotiating in various situations Have experience in highway design and public engagement Possess strong written and verbal communications skills Be willing to travel across the county What can we offer you? In addition to your salary, North Yorkshire Council offer a range of great benefits to help you financially and make life a bit easier. These include: A local government pension scheme with 18.1% employer contribution Salary sacrifice schemes Employee discount benefits including shopping, supermarkets, gym discounts and more! Travel loans Health Assured – confidential help and support for your wellbeing Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact and Apply For further information about the role please contact Richard Marr on 07730 498831 To apply please click the Apply Now link below.