Vacancy Name: Delivery Manager - CRM Services
Vacancy No: VN405
Employment Type: Full-Time
Business Name: PayPoint Network Ltd
Location: Hybrid (with some travel to Welwyn Garden City)
What will you be doing?
Working within our CRM Services team, you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing any barriers to delivery to create an environment in which the team can succeed. You will coach team members and facilitate continuous improvement, applying the most appropriate agile and DevOps techniques to maintain focus on delivering value against the product or transformation vision.
The Delivery Manager will be responsible for all line management aspects of the team and will be experienced in leading and creating high-performance and motivated teams, where people are engaged and excited about the outcomes they deliver.
Key points of the role:
1. DevOps Delivery: Accountable for delivering change and products using agile and DevOps principles through cross-functional engineering teams. Responsible for delivery practice, quality of outputs, and providing quality estimates and forecasts at different stages of the delivery lifecycle.
2. Line Management: Accountable for the line management of all team members, including contract staff. Ensure team members have clearly defined role profiles, regular one-on-one discussions, and clear objectives.
3. Continuous Improvement: Ensure the team regularly engages in continuous learning and that lessons are fed back into the team’s working practices.
4. Tools and Environment: Identify necessary tools and environments needed to allow the team to perform at a high standard.
5. Management Information: Provide management information on a regular basis to monitor performance against agreed targets.
6. Stakeholder Management: Build strong working relationships with the delivery team’s relevant Product Manager or business stakeholders.
What would we like from you?
* Scrum Master Certified or relevant working knowledge.
* Strong technical background to understand and challenge plans, designs, and issues within technical projects.
* Demonstrable career progression through a hands-on engineering career path.
* Experience managing multiple engineering teams, Salesforce deliveries, and Change and release management in a cloud environment.
* Proven experience balancing multiple priorities and dealing with ambiguity.
* Experience of line managing and mentoring technical staff, including leading and coaching cross-functional teams.
* Experience of senior stakeholder management.
* Encourage continuous learning and support in creating high-performing and motivated teams.
It would be great if you have the following:
* Experience of delivering IT change within a payments processing organization.
* Experience delivering change within Microsoft Azure.
* Azure DevOps knowledge.
* Familiarity with Product Ownership approaches.
What can we do for you?
* Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
* On-site gym at our office (Free), and nationwide corporate rate gym membership.
* Online benefits portal with access to deals and discounts.
* Contributory company pension scheme.
* Progression and Development opportunities.
* Private medical insurance.
* Electric Car Scheme.
* Life assurance of 3 x annual gross salary, with the option to purchase additional cover.
* Discounted benefits including critical illness cover, bicycles via the Cycle2Work scheme, dental insurance, and TasteCard dining discount card.
We’re committed to building a culture that empowers all our people to thrive and feel a sense of belonging at PayPoint.
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