Job Description Technical Support Engineer – Manufacturing Location: Salisbury Salary: £32,000 – £34,000 Benefits Job Type: Full-Time, Permanent The Role As a Technical Support Engineer, you will act as a key point of contact for customers and internal teams, providing technical guidance, troubleshooting support, and product expertise. This is a varied role combining office-based support with occasional involvement in projects and customer interactions. Key Responsibilities Provide technical support to customers via phone and email, resolving product and application queries Diagnose faults and offer effective solutions in a timely manner Work closely with engineering, production, and sales teams to ensure customer requirements are met Assist with product selection and specification support Prepare technical documentation, reports, and user guidance Support continuous improvement initiatives and feedback into product development Maintain accurate records of support cases and resolutions Requirements Previous experience in a Technical Support Engineer or similar role within a manufacturing or engineering environment Strong technical understanding of mechanical and/or electrical systems Excellent problem-solving skills and a proactive approach Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Proficiency in Microsoft Office and CRM systems