Support Worker / Assistant Resident Coach, Woking
Client:
Response Personnel
Location:
Woking, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Permanent, Full-time position, 37 hours a week, including approximately 1 in 4 weekends. Shift patterns include 7am-3pm, 11am-7pm, and 9.30am-5.30pm. A full clean driving license and access to a personal vehicle for work are required.
Our client is a not-for-profit housing association in Luton. We seek an experienced Support Worker to join their team.
Purpose:
As an Assistant Resident Coach, you will support residents alongside Resident Coaches, delivering outcomes through psychologically informed, flexible, and adaptive services tailored to residents' changing needs.
Responsibilities:
* Deliver comprehensive support to residents.
* Work in a psychologically informed, person-centred manner.
* Collaborate with the Resident Coaching Team to ensure consistent, positive service delivery.
* Assess new residents, develop support and risk management plans.
* Document daily support activities and update internal systems accordingly.
* Liaise with professionals such as social workers, solicitors, translators, police, and education providers.
* Conduct daily coaching sessions and manage a caseload of residents.
* Organize and conduct coaching sessions, participate in meetings, make external referrals, and provide person-centred support.
* Think creatively to deliver optimal support.
* Assist with benefit claims and personal contribution charges.
* Help residents develop independent living skills for successful community integration.
* Participate in reflective practice sessions regarding residents with complex needs.
* Recognize challenging situations and support colleagues in managing resident behaviour positively.
* Ensure residents are informed of their rights and participate in service improvements.
* Attend networking and partnership meetings to gather support and ideas.
* Follow all policies and procedures, including health and safety, fairness, lone working, SOVA, and child protection, reporting concerns as necessary.
* Undertake DBS checks every 3 years and update management of any changes.
Skills / Experience:
* Experience working with vulnerable people.
* Understanding of social issues like homelessness, well-being, and support services.
* Psychological insight.
* Knowledge of diversity and equality principles.
* Empathy and personal resilience.
* Excellent communication skills and ability to build trust.
* Creative problem-solving skills.
* Self-motivated and accountable.
* Ability to manage oneself and collaborate effectively with others.
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