Who We Are:
MetaCompliance is the human risk management company transforming how organisations build resilient security cultures. Its intelligent enterprise-ready platform combines personalised cybersecurity education, behavioural analytics and automation to measure, mitigate and manage human risk at scale. Trusted by over six million users worldwide, MetaCompliance helps global enterprises reduce risk and embed lasting behaviour change
This is a defining year for us, and we're looking for senior tech talent with the desire to play a meaningful role in shaping what comes next. With the backing of Keensight Capital, we're entering a new era of global growth—scaling fast and building with intent. James Mackay, our CEO is bringing a clear, progressive vision to the business, rooted in deep industry insight that inspires innovation and excellence. Our strengthened leadership team brings deep expertise in technology, commercial growth, and high-impact scalability.
We're building a world-class technology function grounded in modern engineering practices, continuous delivery and leveraging AI innovation, coupled with a game-changing product roadmap.
How we work matters just as much as what we're building. We're creating an environment where high-performing people can do their best work—backed by flexibility, trust, and a culture that values clarity, collaboration, and mutual respect. You'll have the autonomy to lead, the support to grow, and the space to bring your ideas of "what good looks like" to life. If you want to do the most impactful work of your career, inspire results that really matter, alongside a team that values communication, collaboration, and progress, we'd love to hear from you
Why We Are Hiring:
We're looking for an experienced IT Manager to lead and manage our IT operations across six European offices (Derry, Leipzig, Marseille, Stockholm, Oslo and Porto) supporting around 270 employees. This is a hands-on role where you'll combine your strong technical expertise alongside your leadership and people skills to ensure our teams have the tools and support they need to work securely and effectively.
You'll oversee day-to-day IT operations, manage infrastructure, and lead a small team (including outsourced partners) to deliver a reliable, high-quality IT service. From Microsoft 365 administration and endpoint security to network upgrades and hardware refreshes, you'll have responsibility for keeping our systems running smoothly and securely. You'll also play a key role in compliance, supporting ISO 27001, GDPR, and Cyber Essentials Plus requirements.
This role offers variety and autonomy. You'll define and deliver a 12-month IT roadmap, manage budgets, and lead projects that make a tangible difference to how our business operates. We value pragmatism and collaboration—someone who can balance quality with timely delivery, remove blockers, and enable teams to work effectively.
If you're passionate about technology, security, and service delivery, and enjoy working in a role where your decisions have real impact, this is the opportunity for you.
What You'll Be Responsible For:
* Managing and leading the IT support team (inhouse and outsourced), ensuring high-quality service and timely resolution of tickets.
* Act as the senior escalation point for complex technical and security issues.
* Oversee day-to-day IT operations, including networks, Audio Visual, servers, end-user devices, and collaboration tools.
* Administer Microsoft 365, Azure AD, Intune, and related systems for user and device management.
* Ensure smooth onboarding and offboarding processes, including account setup and device provisioning.
* Maintain IT asset management across all offices.
* Own the technical implementation and support for all IT assets across the business.
* Implement and monitor endpoint protection, patch management, and backup procedures.
* Advise and implement IT security best practice to protect our business, employees and customers
* Support security and compliance requirements including ISO 27001, GDPR, and Cyber Essentials Plus.
* Manage the internal technical security controls e.g. Phishing simulation
* Define and own the delivery of the 12-month IT roadmap and budget.
* Manage IT projects such as hardware refreshes, office network upgrades, and system rollouts.
* Manage the effective use of tools for communication and information storage.
* Manage vendor relationships, including procurement and license renewals.
* Provide training and guidance to staff, ensuring IT processes are clear and well understood.
* Travel occasionally to European offices to support local IT operations.
What We Are Looking For:
Requirements:
* Proven experience managing IT operations in a multi-site environment (150+ users).
* Strong technical skills in Microsoft 365, Azure AD, networking, and endpoint management.
* Hands-on troubleshooting expertise with Windows and Mac devices, printers, and conferencing systems.
* Experience running or improving IT service desks and ticketing processes.
* Knowledge of IT security practices and compliance frameworks (ISO 27001, GDPR, Cyber Essentials).
* Excellent communication and people management skills.
* Ability to balance hands-on support with team leadership.
Desired
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* ITIL certification (desirable).
* Additional industry certifications (Microsoft, CompTIA, Cisco) a plus.
Your Career with MetaCompliance
At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organisations and create exceptional experiences for our customers. Guided by our five core values, we've built a culture that's collaborative, forward-thinking, and driven by purpose. We were proud to be recognised as a Certified Great Place to Work, a reflection of the positive, inclusive, and supportive environment we've cultivated.
In 2025 we also secured B-Corp status recognising our commitment to high standards of social & environmental performance, accountability, & transparency, a reflection of our ongoing responsibility to consider the impact of our decisions on our people, our communities, and the planet.
We offer an attractive compensation and full benefits package.
Our UK/ROI employees receive an initial 25-day annual leave allowance (this rises to 26 after 6-months in role & to 27 after 2 years' service). You also receive 4x recharge days, plus 10 bank holidays (In line with NI Bank holiday entitlement). We match up to 8% pension contribution, provide private medical insurance, AIG wellness access, 4x DIS and enhanced maternity & paternity leave. Our technology roles offer flexible hybrid & remote working options, and we celebrate our success with two full company socials per year, gathering our full global team to celebrate together in style
What truly sets us apart is our people. We believe that diverse perspectives, unique skills, and bold ideas are essential to our success. When you join our team, you'll be part of a community that values your contributions and invests in your growth. From continuous learning opportunities to meaningful career development, we're here to help you thrive—professionally and personally.
Statement on Fair Employment and Equal Opportunities:
MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.