Overview
Join to apply for the Account Manager - GBP 30000 + 15000 OTE role at TieTalent
We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences.
Role: Account Manager
Industry: IT Managed Services
Location: Manchester (Hybrid)
Salary: £30,000 basic + £15,000 OTE
Responsibilities
* Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.
* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.
* Identify upselling and cross-selling opportunities across a range of IT managed services and solutions.
* Prepare and deliver quotes, proposals, and renewals in collaboration with internal technical teams.
* Act as the main point of contact for day-to-day client enquiries, ensuring timely and effective resolutions.
* Support contract renewals, negotiate pricing where required, and ensure client retention.
* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.
* Collaborate closely with service delivery and support teams to ensure smooth ongoing service.
Qualifications
* Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred).
* Strong relationship-building skills and a customer-first mindset.
* Excellent communication skills, both written and verbal.
* Confident in managing multiple accounts and tasks simultaneously.
* Ability to identify opportunities for account growth and deliver value-added solutions.
* Proficiency in using CRM systems and Microsoft Office tools.
* A proactive, organised, and detail-oriented approach.
What’s On Offer
* Base Salary: £30,000
* On-Target Earnings (OTE): £15,000
* Hybrid Working: Manchester office with flexibility to work from home.
* Career progression opportunities within a growing business.
* Ongoing training and development.
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