Overview
Senior Hospitality Service Manager – Rooms Based at LGH Hotels Management Ltd
The Holiday Inn Glasgow Airport is part of the LGH Hotels Management portfolio. This role reports in partnership with an experienced General Manager to oversee all hotel operations and apply expertise across all operational departments.
The Opportunity
Are you ready to take on a leadership role and oversee all hotel operations? Working in partnership with an experienced General Manager, you'll have the opportunity to apply your knowledge across all operational departments.
What You'll Do
* Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
* Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
* Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
* Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.
Why Join Us?
Be part of a team that values passion, dedication, and exceptional service. If you're ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
* Commercial acumen and a proven track record in improving business metrics.
* Credibility and personal drive; you will be visible amongst the team.
* Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
* Exceptional level of numeracy and literacy skills.
* Excellent communication skills.
* Ability to produce and analyse reports to drive the performance of the hotel.
* Manage and lead the team through periods of change with an authentic and genuine demeanour.
* Deputise in General Manager's absence
Hotel
The Holiday Inn Glasgow Airport is located within the Glasgow International Airport complex, with easy access to the city centre. The hotel features 300 modern bedrooms, a Meetings & Events facility, free Wi-Fi, on-site parking, and dining options including a traditional Scottish breakfast and a 24-hour room service menu. The hotel also offers 18 flexible meeting rooms for up to 250 delegates and is in proximity to the Scottish Exhibition and Conference Centre and the Intu Braehead complex.
About Us
LGH Hotels Management manages a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are shaping the future of the UK hospitality industry.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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