42.5 hours per week over 5 days
Monday to Friday with Saturdays on a rota.
Competitive Salary Plus Pension And Company Benefits.
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join our PaintWell store in Stafford. You will provide exceptional service to customers in store, support the Branch Manager, and help keep the branch running smoothly and efficiently. Experience with our products is not required; a natural leader with strong customer service, sales experience, and team working skills will be trained to succeed.
Located on Nursery Lane, our Stafford PaintWell store serves local homeowners and tradespeople with a wide range of decorating materials. Branch opening hours: Monday to Friday 7:00 am – 5:00 pm, Saturday 8:00 am – 12:00 pm (opening times changing to 8:00 am – 5:00 pm effective 1 May 2026).
We understand that neurodiverse candidates or candidates with a disability may need adjustments or additional support in the application or interview process. We are committed to providing every candidate with the opportunity and environment to succeed and will support any reasonable request we can.
Responsibilities
* Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
* Provide exceptional service to customers in the branch, supporting our reputation for quality Brewers service.
* Hold keyholder responsibilities, complete cashing up and associated supervisory tasks.
* Allocate work to the team, keeping them motivated and driven.
* Use product knowledge to provide recommendations and help customers find the best product for their needs.
* Plan and agree sales forecasts with the Branch Manager in line with company targets.
* Ensure orders and enquiries are dealt with and followed up on promptly.
* Mix paint for customers, process specialist orders, and request special stock within the branch network.
* Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
* Promote seasonal and special items, including merchandising goods in‑store to increase visibility and sales.
* Assist with stock maintenance in the branch.
Qualifications
* Experience in a retail environment, ideally as a team leader or supervisor.
* Exceptional customer service and communication skills to understand and translate customer requirements into product recommendations.
* Highly motivated with the drive to succeed and do a great job.
* Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
* The ability to motivate and inspire colleagues to achieve the highest level of customer service.
* Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
* Keen to learn, develop skills, and progress within the industry.
* Ideally lives within close proximity to the store to respond quickly to potential alarm calls out of hours.
* An interest in the industry is advantageous but not essential as product training will be provided.
Benefits
* Competitive salary.
* 33 days holiday, including an allowance for selected bank holidays (increasing with service).
* Free life assurance.
* 5 % employer contribution to the pension plan (subject to employee contributions).
* Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.
* Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
* Virtual GP service for yourself and any dependent children to access unlimited medical advice when you need it.
* Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments.
* Brewers colleague discounts providing significant savings on home improvements.
* Discounts and rewards with selected partners (major high‑street brands, supermarkets, etc.).
* Additional financial assistance such as Cycle‑to‑Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
* Staff uniform and uniform cleaning tax relief.
* Comprehensive induction programme and ongoing development.
* After a qualifying period you will also be eligible for additional benefits such as profit‑related pay, enhanced maternity/paternity pay and a chance to use our holiday homes in Cornwall or the Lake District.
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