Overview
Planner (Full time, permanent) role at Selwood Housing
This range is provided by Selwood Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This range is provided by Selwood Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role purpose
As a Planner at Selwood Housing, you’ll play a key role in coordinating our repairs and maintenance services, making sure we deliver an efficient, responsive service for our customers.
What you’ll do
* Manage operative diaries and schedule repairs using DRS and other systems.
* Prioritise appointments based on urgency, location, and operative availability.
* Liaise with internal teams and customers to ensure smooth service delivery.
* Monitor inboxes and queues to respond quickly to emergencies and follow-up needs.
* Support compliance and supervisor’s processes and help maintain legal and safety standards.
What we’re looking for
* Customer driven – Put customers at the centre of every decision, ensuring repairs are delivered quickly, efficiently and with care.
* Accountability – Take ownership of schedules and outcomes, ensuring repairs are completed on time and to a high standard.
* Develop and learn – Open to new ways of working, using feedback and learning to keep improving the service we deliver.
* Champion communication – Keep communication clear and consistent, ensuring colleagues and customers always know what’s happening.
You’ll bring
* A standard of education equal to GCSEs, including grade 4/C or above in English and Maths or equivalent experience.
* Experience of diary management.
* Knowledge of appointment scheduling software.
* Previous experience in a customer-focused environment and excellent phone manner.
* Experience of Microsoft Office, specifically Outlook, Word and Excel.
* Self-motivation and commitment to Selwood’s values.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
Benefits include:
* Flexible working opportunities
* Cycle to work scheme
* Ongoing training and development
* A supportive team environment where your contribution really matters
Ready to be at the heart of a service that keeps homes safe and communities thriving? Apply now to join Selwood Housing!
We strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds to apply. We are a Disability Confident employer and will provide adjustments, access, and equipment you may need throughout the interview process and during employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
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