FinOps Analyst - AR, Global Account Receivables
GAR (Global Accts Rec) is seeking a proactive, customer-focused, and detail-oriented Collections Analyst. The primary responsibility will be to handle inbound and outbound calls to resolve accounts receivable queries from Amazon customers. As a Collections Analyst, you will support customers in resolving billing issues, reconciling accounts, and achieving monthly collection targets. The ideal candidate is self-motivated, quick to learn, demonstrates strong ownership, and can earn customer trust to facilitate timely payments.
Key Responsibilities
1. Understand and manage the Accounts Receivables process.
2. Work from the office 5 days a week and be flexible for Night Shift.
3. Follow up with customers via email and phone calls to ensure timely payments.
4. Maintain detailed records of correspondence and account status updates.
5. Collaborate with stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve disputes and queries.
6. Monitor high-risk accounts and escalate challenges promptly.
7. Identify and implement improvements to enhance customer experience and streamline processes.
8. Achieve monthly productivity goals.
9. Reconcile complex accounts with excellent attention to detail.
Basic Qualifications
* Degree in Finance, Accounting, Business Studies, or related fields.
* 2 to 4 years of experience in Accounts Receivables or customer-facing roles.
* Exceptional customer service skills.
* Strong written and verbal communication skills.
* Good interpersonal skills and teamwork orientation.
* Ability to take initiative, meet deadlines, and prioritize tasks.
* Proficiency in Microsoft Excel and Word.
Preferred Qualifications
* Post-graduate or Master’s Degree in Accounting, Finance, or related fields.
* Experience with Oracle ERP.
We promote an inclusive culture that empowers Amazonians to deliver excellent results. If you require workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and values diversity and inclusion.
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