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Customer Service Receptionist
Location: Bellshill ML4 3LU
Contract Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00 am – 6:00 pm
We are looking for a confident and customer service-focused receptionist to join the Renault Trucks team at our Dealership in Bellshill. You will be the first point of contact for our customers, whether that’s in person in our reception area, over the telephone or by email. You’ll need excellent customer service skills as you will be multi-tasking, anything from booking in vehicles, updating customers with progress reports, invoicing to administration support for the Service and Parts Managers. We are looking for an individual who enjoys being part of a small busy team, no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.
Responsibilities
* Greeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.
* Scheduling routine maintenance for customers using our internal systems
* Raising job cards and invoicing
* Monitoring the Work In Progress (WIP) to keep it under control
* Keeping customers updated with likely completion times and contacting customers to inform them of any additional work required
* Issuing accurate quotations to gain the necessary authority to complete the work.
* Liaising with the workshop to develop service contract opportunities
What’s in it for you?
* Pension scheme: We offer a matched pension scheme of up to 5 % of your salary, with incremental benefits based on length of service, including death in service cover.
* Health Care Plan: Benefit from free comprehensive health care plan provided by BHSF for you and your family.
* Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
* Generous holiday allowance: Start with 30 days (including Bank Holidays) rising to 33 days after 5 years.
* Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
* Fitness perks: Access MyGymDiscounts and MyActiveDiscounts
* Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
* Good communicator, both written and oral
* Customer-focused and great at building strong working relationships
* Computer literate, particularly with Excel & Word, with the ability to quickly pick up new systems
* Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)
Interested? Then apply now, we look forward to hearing from you!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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