Red Snapper Recruitment are recruiting for a Repairs Officer on behalf of our client based in Bexley. The purpose of the role is to maintaining our homes and communal areas-both owned and managed-to the highest standards is essential to resident satisfaction, and this role is central to that objective. You will be responsible for delivering excellent customer service related to responsive repairs and voids across our housing stock.
Location: Bexley/Hybrid
Hours: 35 hours per week
Salary: £45,000 per annum
Contract type: Permanent
Main duties and responsibilities
Deliver excellent customer service by responding promptly to queries and concerns regarding responsive repairs and voids from residents, contractors, and team members.
Manage the end-to-end repairs and voids processes using Plentific, Homemaster, or other systems, ensuring all records are accurate, up to date, and supported by relevant documentation.
Liaise with contractors to obtain quotes, issue work orders, and monitor progress and quality. Maintain communication with both residents and contractors to ensure work is completed to the agreed standard and within our targets.
Proactively follow up on any outstanding works daily to ensure customer service standards and KPIs are met.
Carry out pre- and post-inspections of responsive repair and void works within agreed targets. Deliver the voids management process, ensuring adherence to targets. Update the voids register with accurate dates, actions, and documentation.
Work closely with Tenancy Services to carry out inspections and handovers.
Manage the repairs inbox and respond to all emails within our customer service standards. Deal with all queries from staff, contractors and residents in a timely and proactive manner.
Provide cover for the Property Services Team as needed.
Respond promptly and professionally to complaints or service issues related to responsive repairs and voids, raised by residents or colleagues.Person Specification
Good level education or equivalent experience
CIH or other relevant qualifications
Track record of working positively and proactively with residents/customers to deliver excellent services
Proven experience in managing responsive repairs and void property processes within a housing or property management environment
Previous experience in inspecting properties, identifying repairs and specifying works
Demonstrable experience in working with contractors and internal teams to deliver repair and void works
Understanding of housing related health and safety compliance matters and legislation
Application Process
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer