Job Overview
We are seeking a dedicated and experienced Coffee Shop Supervisor to lead our team in delivering exceptional customer service and high-quality food and beverage offerings. The ideal candidate will possess strong leadership skills, a passion for the coffee industry, and a commitment to maintaining a positive work environment. This role involves overseeing daily operations, managing staff, and ensuring that all food safety and quality standards are met.
Duties
* Supervise daily operations of the coffee shop, ensuring efficient service and high-quality products.
* Train, mentor, and develop staff in food preparation, customer service, and operational procedures.
* Manage inventory control processes to ensure adequate stock levels while minimising waste.
* Operate POS systems for cash handling and transaction processing.
* Oversee food preparation and cooking processes to maintain quality standards.
* Ensure compliance with food safety regulations and proper food handling practices.
* Foster a positive team environment through effective communication and leadership.
* Handle customer inquiries and resolve any issues that may arise during service.
* Manage bookings in our soft play area for both daily bookings and party bookings.
Requirements
* Proven experience in a supervisory role within the food service industry, preferably in coffee shops or casual dining establishments.
* Strong knowledge of food preparation techniques, cooking methods, and kitchen management practices.
* Familiarity with inventory control systems and cash handling procedures.
* Excellent customer service skills with the ability to manage guest relations effectively.
* Experience with training & development of staff members to enhance their skills and performance.
* Background in hospitality management or restaurant management is highly desirable.
* Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
* Strong leadership qualities with experience in team management and shift management.
* Barista experience or coffee knowledge is preferred but not mandatory. Join our team as a Coffee Shop Supervisor where you can utilize your skills in a dynamic environment while contributing to the success of our establishment.
Job Type: Part-time
Pay: £13.02 per hour
Expected hours: 32 per week
Benefits:
* Employee discount
* Free parking
* Store discount
Work Location: In person