This is a fixed term contract role starting on 8th September 2025 until 31st January 2026 Valley Road, Birkenhead, CH41 7ED Monday - Friday 9am - 5pm with some overtime from October 8am - 6pm. Salary: £23, 810 per annum (salary is paid monthly) This role is working in the Contact Centre for the Card Services team who deal with customers who have received one of our Love2shop products and require assistance with it. Queries are Balance Enquiries, Lost/Stolen, Refunds & Transaction Disputes. Strong communicator Customer focused Proven experience within a demanding customer service role Proven experience handling customer queries via Telephone, email and web chat Problem solver Attention to detail Competent in the use of Microsoft Office (Word, Excel, Outlook) Team player