Ob Purpose
The role forms a vital part of the provision of supported housing services to customers who are elderly and vulnerable and require support to remain in independent living. The supported housing service comprises the Lifeline service and Wardens services working together to deliver a responsive, customer-focused service that meets individual needs of people with varying degrees of support requirements, disabilities and medical conditions
Control Operators work closely with the Wardens Services team and the Emergency Call-out Officers who provide emergency support out-of-hours in the evening and at weekends and bank holidays.
1. The purpose of the role is to respond to calls from customers who activate their emergency alarm and to arrange for appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist them.
2. The role forms an integral part of the supported housing service and provides essential emergency support to vulnerable adults, helping them to live independently in their own homes.
3. The role-holder will be expected to make decisions about the type of assistance needed by custo...