Job details Posted 18 December 2025 Salary £24,631 per annum LocationMiddlesbrough Job type Permanent Contract Northern Skills Group, Business Support Reference004504 Expiry 05 January 2026 Job Advert Job Title : IT Operations Technician Location: Middlesbrough College Main Campus, TS2 1AD Department : Digital Services Reporting to : IT Operations Team Leader Salary: £23,555 - £24,631 per annum Annual Leave: 30 days per annum plus bank holidays Contractual hours: 37 hours per week Basis : Full Time, Permanent Pension: NEST Pension Join Our Team As an IT Operations Technician at Middlesbrough College, you will play a key role in ensuring the smooth delivery and enhancement of digital services for staff, students, and visitors. This position requires exceptional customer service skills and strong problem-solving abilities to provide effective technical support across hardware, software, and network systems. You will collaborate with colleagues and educators to resolve IT issues promptly, assist with installations and upgrades, and contribute to projects that drive innovation and improve IT services—helping shape a technology-driven learning environment for the future. What You’ll Be Doing As an IT Operations Technician you will: Deliver and manage high-quality, inclusive teaching, learning, and assessment in Health within the Health & Care sector. Provide hands-on and theoretical instruction in specific areas, e.g., Mechanical Maintenance, CNC Operations. Support students' academic and personal growth, helping them achieve their full potential. Develop and implement lesson plans that connect classroom learning to real-world applications. Collaborate with colleagues to enhance the learning experience and address the needs of all students. Support student recruitment, retention, achievement, and progression, providing guidance and tailored support. What We’re Looking For We seek candidates who: Grade C or above in Maths or English (or equivalent) – Essential. Relevant IT qualification at Level 2 – Essential. ITIL v3 Foundation or above – Desirable. Strong knowledge of Windows operating systems and Office 365. Familiarity with Audio Visual platforms and hardware. Excellent problem-solving and communication skills. A passion for keeping up with the latest technology trends. What’s in it for you? The College Offers An Excellent Benefits Package Which Includes Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family Family-Friendly Policies – We offer family-friendly policies, flexible hours, and support for all of life’s big moments Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources Professional Development – Extensive training, mentoring, and career progression opportunities College Extras – Save money, feel great, and go green with: Up to 15% cashback at top retailers & restaurants Discounted gift cards for big brands Home & Tech upgrades via salary sacrifice Cycle to Work scheme Coming soon: EV Leasing Pension Schemes – Teachers’, LGPS & NEST Discounted car parking on site To learn more about working at Middlesbrough College, please visit our Work For Us page. For further details and to discuss the role in more detail, please contact Dawn Barwick, IT Operations Team Leader on D.Barwick@mbro.ac.uk. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Ready to Make a Difference? Apply Early! We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible. SAFEGUARDING Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment. This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice. We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK. This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children. Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community. Holiday Update Our College will close for the festive break on Friday 19 December 2025 and reopen on Monday 5 January 2026. If you’ve applied for a role, thank you! We’ll review applications and get back to you in January. Wishing you a happy holiday season!