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Senior Customer Service Assistant - Paddington Stores
Pay Rate: £12.95 per hour
Hours: Full Time
Shifts: Rotational shifts between 6am and 10:30pm, including weekends
* Applicants must be 18 years or older due to responsibilities within the role
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.
Responsibilities include:
* Oversee efficient loading and unloading of catering equipment and stock from trains
* Manage order assembly and maintain inventory control
* Ensure compliance with Health & Safety and Food Hygiene Regulations
* Strategically place products to minimize wastage through effective rotation
Why join as Senior Customer Service Assistant?
At Rail Gourmet, we offer more than jobs; we provide career growth and benefits:
* Employee Discounts: Up to 50% on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
* Up to 75% discount on SSP brands during work hours
* Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply)
* Training & Development: Access to award-winning training, apprenticeships, and career development
* Internal Growth: 70% of our managers are promoted from within
* Help@Hand App: Shopping discounts, financial aid, wellbeing resources, GP appointments, 24/7 helpline
* Health & Wellbeing: Support through Retail Trust, flexible working, family-friendly leave
* Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more
* Financial Benefits: UK Pension, Life Assurance, Share Incentives, Cycle to Work, competitive pay, Earned Pay advances, up to £5000 loans
* Referral Rewards: £400 for successful referrals
* Holiday Entitlement: 28 days inclusive of Bank Holidays
* Recognition Programs: RG Stars, Vouchers, and more
* Travel & Leisure Pass: Duty and Leisure pass for TPE after probation
Interested in joining Rail Gourmet? Apply now and start your journey with us as a Senior Customer Service Assistant.
Rail Gourmet is an equal-opportunity employer committed to diversity and inclusion.
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