Overview
We are recruiting in our Customer and Housing department for an Income & Allocations Assistant. This is a permanent role. We are seeking a person with excellent customer service skills. If you have experience of working in social housing this would be a bonus but is not essential. The role of the Income & Allocations Assistant is varied. You will also work closely with the Tenancies, Income Officers, Customer Ambassadors and Built Environment teams to ensure excellent customer service. You will mainly have telephone and email contact with our customers; however, there will be some face‑to‑face contact within the office. Amongst other things you will:
Key Responsibilities
* Lead on the mutual exchange process and give advice to customers and other housing providers
* Provide administrative support for the Income and Allocations team and wider directorate as needed.
* Liaise with Local Authorities in relation to housing applications.
Qualifications and Skills
* Excellent customer service skills.
* Self‑motivated and able to organise your own workload but also work as part of a team.
* Excellent record‑keeping skills to ensure all information is available on our IT systems.
* Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in‑house systems.
Equality and Diversity
At Estuary, were committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
Benefits
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, a tailored induction programme and fantastic ongoing training and development opportunities.
Values and Policies
* Values‑Based Recruitment: Estuary has a value‑based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
* Safeguarding & Recruitment: Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
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